Terms and Conditions

Submitting an enquiry or using the package finder is not a booking. Prices shown on the website are guides; once we have your full event details we issue a bespoke quote. A booking is confirmed only when we have sent you a written confirmation and received your deposit. All bookings are subject to availability on your date.

• Every package includes one plug-and-play transmitter. Additional transmitters are £10 each.
• An on-site operator is £20 per hour, booked in whole hours. Holiday period rates may vary and will be confirmed in your quote.
• Lighting units are £20 per unit, up to five units.
• All midweek bookings receive 10% off our normal booking prices, Monday to Thursday.
• Schools, colleges, universities and proms receive 10% off our normal booking prices, 7 days a week.
• Discounts are applied to the standard hire price and cannot be combined with one another.

A 25% deposit secures your date. The balance is due on or before the day of your event unless we have agreed invoice terms with a school, college or company in writing. Schools and other institutions may be invoiced with payment due within 30 days.

Free delivery and collection within 10 miles of Exeter. Free courier delivery and return throughout the rest of Devon. We agree a delivery and collection window with you in advance. Someone over 18 must be present to receive and sign for the equipment, and to hand it back at collection. You are responsible for arranging venue access, parking and a standard 13amp mains socket near the dancefloor.

• Keep the equipment dry, indoors or suitably covered, and secure at all times.
• Do not sub-hire, sell, modify or attempt to repair any item.
• Supervise guests using the headphones, and collect every headphone back in before people leave.
• Comply with the venue's rules, licence conditions and any curfew.

Risk in the equipment passes to you from delivery until we have collected it back.

Fair wear and tear is expected and never charged for. Missing, stolen or damaged items beyond fair wear and tear are charged at replacement cost: currently £50 per headphone, £150 per transmitter, £60 per lighting unit and £120 per charging case. We confirm any shortfall in writing with a breakdown after check-in of the returned kit. We recommend checking your event or household insurance covers hired-in equipment.

• Date changes are free where we have availability and you tell us at least 14 days ahead.
• Cancel more than 28 days before the event: deposit refunded in full.
• Cancel 14–28 days before: deposit retained.
• Cancel less than 14 days before: 50% of the total quoted price is payable.
• Reductions in headphone numbers within 7 days of the event are charged at the originally quoted figure.

If we cannot fulfil a confirmed booking we will tell you as soon as possible and refund everything you have paid in full. If a fault in our equipment materially affects your event we will refund a fair proportion of the hire fee. Neither party is liable for failure caused by events outside reasonable control, such as severe weather, road closures or power failure at the venue.

Headphones are volume-limited and controlled by each wearer. Guests should set a comfortable level and take breaks. Equipment must not be used in heavy rain or standing water. We hold public liability insurance and can supply a certificate and risk assessment on request — schools and venues usually ask for these, so let us know early.

Our total liability for any booking is limited to the amount you have paid for that booking. We are not liable for indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are unaffected.

We may occasionally photograph our equipment set up at an event. We will always ask your permission before taking or publishing any image that shows guests, and you can decline or withdraw permission at any time.

If something goes wrong, tell us during the event if possible so we can fix it — call or text 07488812581. Any complaint made afterwards should reach us within 14 days. These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts.